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SurfCamps
Portugal

Last updated: 2026-10-26 · Version 2.0 · Previous version

Terms of Service

1. Who we are

Surf Camps Portugal (www.surfcampsportugal.pt) is operated by NAJEEB UR RAHMAN (Surf Camps Portugal), empresário em nome individual, NIF 318149664, R HEROIS GRANDE GUERRA N 104 ST DRT, 2500-216 CALDAS DA RAINHA, Portugal (“we”, “us”). Email: support@surfcampsportugal.pt. Phone: +351 928 383 775. Full details are in our Legal Notice.

We are an online intermediary. We help travellers find and book surf lessons, surf schools, surf camps and stays offered by independent businesses (“Partners”). We do not provide those services ourselves.

These terms apply when you use the site, send a request, or pay our booking fee. Please also read our Booking and Cancellation Policy, Payment Terms and Privacy Policy.

2. Who you contract with

A booking request is not binding. When a Partner confirms your dates and you pay our booking fee, a contract for the surf service or stay is made directly between you and the Partner. We act as an intermediary and are not a party to that contract. The Partner is responsible for providing the service as described, safely, and for holding the licences, registrations and insurance the law requires. Partners are businesses (traders); we rely on what they declare to us about this.

Our own obligations to you are to:

  • run the website and pass your request to the Partner;
  • tell you whether the Partner can host you, and at what total price;
  • collect our booking fee securely, and refund it when our Booking and Cancellation Policy or the law says so;
  • give you the Partner’s contact details once you have paid, and help if something goes wrong.

3. How booking works

  1. You send a request. It is free and nothing is charged.
  2. The Partner confirms availability and the total price. We email you a secure payment link.
  3. You pay our booking fee (15% of the total price). Your booking is confirmed when the payment succeeds.
  4. You pay the remaining 85% directly to the Partner on arrival, unless the Partner agrees otherwise with you.

4. Price and booking fee

The total price shown to you is set by the Partner and includes VAT. Our booking fee is 15% of that total price. It is our fee for our service to you, it includes VAT, and it is part of the total price — not an extra charge on top. We send you our invoice for the booking fee; the Partner invoices you for the remaining amount. See our Payment Terms.

5. No right of withdrawal

Because bookings are for leisure services on specific dates, the 14-day right of withdrawal does not apply (Decree-Law 24/2014, Article 17(1)(k)).

You can still cancel: what happens to your money then is set out in our Booking and Cancellation Policy.

6. Your responsibilities

  • Give accurate information in your request (dates, group size, level).
  • Make sure everyone in your group meets the Partner’s skill, age and health requirements.
  • Read the Partner’s cancellation terms for the remaining 85%, shown on the listing, before you pay.
  • Pay the remaining amount to the Partner as agreed.
  • Follow the Partner’s safety instructions. Surfing and water sports carry inherent risks.

We strongly recommend travel insurance that covers cancellation, medical costs and water sports.

7. No promise of results

We do not guarantee waves, weather, or that you will reach a particular level. Ocean conditions change, and Partners may adapt sessions for safety.

8. Bookings made outside the site

Bookings you make directly with a Partner outside our site are not covered by these terms or by our refund rules.

9. Fair use of the site

You may not use the site to:

  • submit false, fraudulent or misleading information;
  • scrape, copy or reproduce listing content without permission;
  • harass, abuse or threaten Partners or our team.

10. Our liability

For claims under our contract with you about our own service, our total liability for a booking is limited to the booking fee you paid us for that booking, and we are not liable under that contract for indirect or consequential loss.

These limits do not apply to, and nothing in these terms limits or excludes, our liability for:

  • death, personal injury or any other damage to health;
  • damage to property that is not covered by our contract with you;
  • fraud, intent or gross negligence by us or by anyone acting for us;
  • anything else for which the law does not allow liability to be limited.

The Partner, not us, is responsible for providing the service you book with them (section 2). Nothing in these terms affects your rights as a consumer.

11. Reporting illegal content

To report a listing, photo or text you believe is illegal, use the “Report this listing” link on the listing page, or email support@surfcampsportugal.pt with the link, why you think it is illegal, your name and email, and a statement that your report is accurate. We will confirm we received it, review it, and tell you our decision and how to challenge it. We may remove or restrict content that is illegal or breaks these terms, and we give the Partner concerned our reasons in writing.

12. Intellectual property

The site’s own content and design belong to us or our licensors. Partners keep the rights in the photos and text they provide and license them to us for their listings. You may not reproduce site content without permission.

13. Changes to these terms

We may update these terms. We will show the new version and date on this page, and keep earlier versions available. A change applies only to bookings made after it is published: the terms in force when you paid the booking fee apply to your booking.

14. Complaints, disputes and the law that applies

You can complain to us at support@surfcampsportugal.pt or in the official Livro de Reclamações (complaints book). If we cannot resolve a dispute, you may use a consumer dispute resolution (RAL) entity — the official list is at consumidor.gov.pt.

These terms are governed by Portuguese law. This does not take away the protection of the consumer law of the country where you live, and you may bring proceedings in the courts the law allows you to use as a consumer.

15. If part of these terms is invalid

If a court finds any part of these terms invalid, the rest still applies.

16. Contact

Questions about these terms: support@surfcampsportugal.pt.