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SurfCamps
Portugal

Last updated: 2026-10-26 · Version 2.0 · Previous version

Partner Terms

1. The parties

This agreement is between NAJEEB UR RAHMAN (Surf Camps Portugal), empresário em nome individual, NIF 318149664, R HEROIS GRANDE GUERRA N 104 ST DRT, 2500-216 CALDAS DA RAINHA, Portugal, operator of Surf Camps Portugal (“we”, “us”), and the business that accepts it (“you”, the “Partner”), identified by the legal name, NIF and address you give us when you sign up.

You accept these terms online by ticking the box that names this version. We record the version, the date and time (UTC), the email of the person who ticked, and the IP address, and we email you a copy. Earlier versions stay available online.

2. Our role

We run an online marketplace. We publish your listings, pass travellers’ requests to you, collect our booking fee from the traveller, and release contact details once that fee is paid. When you confirm a request and the traveller pays the booking fee, the contract for your service is between you and the traveller. You are solely responsible for providing it.

3. What you confirm (your warranties)

You confirm that, for as long as you are listed, you hold and will keep:

  • a valid Portuguese NIF / NIPC;
  • the registrations your activity requires — for example RNAAT for tourism activities, and an Alojamento Local (AL) or RNET registration for accommodation;
  • the insurance the law requires — for example, for RNAAT operators, personal-accident and civil-liability insurance; for Alojamento Local, civil-liability insurance of at least €75,000 per claim;
  • any licences or permits you need to operate on the beach or in the water.

You will send us proof within 5 business days if we ask. Accommodation listings must show their AL or RNET number, and we do not publish them without it. If proof is missing or expired, we may pause the listings concerned until it is provided (section 16).

4. Money

We don’t charge you a commission. Travellers pay us a booking fee equal to 15% of the total price you set (VAT included). You receive the remaining 85% directly from the traveller and invoice them for it. Your prices must include VAT.

We never hold or pass on money that belongs to you. We do not invoice you, and nothing is due to us from you. We may change the booking-fee percentage only by giving you notice under section 15.

5. Your listing and prices

  • Keep your listing accurate and current: prices, what is included, availability, requirements (for example swimming ability or minimum age) and group sizes.
  • The total price you confirm for a booking is binding on you.
  • Update your listing, or tell us at partners@surfcampsportugal.pt, within 5 business days of any material change.

6. Requests and confirmed bookings

  • Reply to every booking request and traveller question within 48 hours.
  • Once the traveller has paid the booking fee, contact them within 24 hours and provide the booking as confirmed.

7. If you cancel a confirmed booking

Do not cancel a confirmed booking for commercial reasons. If you must cancel for reasons other than unavoidable and extraordinary circumstances, tell us immediately. You must refund the traveller in full for anything they paid you, and refund part of the price for any part of the service not provided. We refund our booking fee to the traveller. There is no penalty at our discretion; repeated cancellations may lower your listing’s position (section 12) or lead to suspension (section 16).

8. Your cancellation terms for the remaining 85%

You choose one of these for the part of the price travellers pay you, and it is shown on your listing and in the traveller’s payment email:

  • Flexible: Full refund up to 7 days before arrival; 50% refund within 7 days.
  • Moderate: Full refund up to 14 days before arrival; 50% refund 7–14 days; no refund within 7 days.
  • Strict: 50% refund up to 30 days before arrival; no refund within 30 days.

Your terms do not change the rules for our booking fee, which are in our Booking and Cancellation Policy.

9. Responsibility for your services

You are responsible for claims arising from your services, including accidents. You will compensate us for losses we suffer because you broke this agreement or because of your fault or that of the people working for you.

10. Our liability to you

Our total liability to you under this agreement in any 12-month period is limited to the booking fees we received for your bookings in that period. This limit does not apply to liability for death, personal injury or damage to health; damage to property outside this agreement; fraud, intent or gross negligence by us or by anyone acting for us; or anything else the law does not allow us to limit.

11. Data

  • You and we are each an independent data controller for the personal data we process. We share a traveller’s full name, email and WhatsApp with you only after they pay the booking fee; before that you see their first name, dates, group size and message.
  • Use traveller data only to provide the booked service. Do not use it for marketing without the traveller’s own consent. Tell us within 48 hours if you become aware of a breach involving data you received from us.
  • What you can access: your listings, packages and photos, the requests and bookings for your listings, and — after payment — the traveller’s contact details. You do not get access to other Partners’ data or to data combined across Partners.
  • What we access: everything you give us and the requests and bookings made through the site. We share it only with the service providers that run the site (hosting, email, payments) and with authorities where the law requires, including the tax authority.
  • After the agreement ends: your listings are taken offline. You can ask us for a copy of your listing content. We keep booking and contact records only as our Privacy Policy and tax law require.

12. How listings are ranked

No Partner pays for position, and the booking fee is the same for everyone, so it does not affect ranking. On the homepage and the packages page, packages our team features come first (to show a range of places, prices and trips), then each Partner’s own package order. In match results, only listings that fit the traveller’s destination, activity, level and budget appear; featured listings come first, then the most recently added; packages within budget are shown from the lowest price. Destination pages show featured listings first. We give featuring this weight because it is how we show travellers the variety on offer. Repeated cancellations or slow replies may make us less likely to feature you. Full details: How we rank listings.

13. Where we promote your listings

Besides the site, we may show your listing name, photos, descriptions and prices in our own promotion — our social media accounts, search engines, and online ads that link to the site. We do not sell your listings through other platforms.

14. Your photos and text

You keep ownership of the photos, text and logos you give us. You give us a free, non-exclusive licence to use, adapt (for example resize or crop) and publish them to show and promote your listings while this agreement lasts, and for a short time afterwards while we take them down. You confirm you have the right to give us that licence.

15. Changes to these terms

We will email you any proposed change at least 15 days before it applies (longer if you need time to adapt). If you do not agree, you can end this agreement before the change applies. We never change terms retroactively.

16. Suspension and ending the agreement

  • You can end this agreement at any time with 14 days’ notice to partners@surfcampsportugal.pt. Bookings already confirmed must still be honoured.
  • We may restrict or suspend a listing — for example for missing registrations or insurance, inaccurate information, substantiated traveller complaints, or repeated cancellations. We give you written reasons when we do it.
  • We may end the whole agreement with 30 days’ notice and written reasons. We may end it immediately, still with written reasons, only where the law requires us to, where Portuguese law gives an imperative reason to end it at once, or after repeated breaches of this agreement.
  • You can always explain your side or ask us to review a restriction, suspension or ending by writing to partners@surfcampsportugal.pt. If we change our decision, we restore your listing without delay.

17. No exclusivity or lock-in

There is no exclusivity, no minimum term and no exit fee. You are free to sell your services elsewhere, at any price, including directly.

18. Fair dealing

Do not use a traveller’s details or messages received through the site to move a booking off the site to avoid the booking fee. If you do, we may suspend your listings under section 16.

19. Questions and complaints

Write to partners@surfcampsportugal.pt. We reply in writing.

20. Law, courts and invalid clauses

This agreement is governed by Portuguese law. Disputes go to the Portuguese courts of the district of our address above. If a court finds any part of this agreement invalid, the rest still applies.