Last updated: 2026-10-26 · Version 2.0 · Previous version

Booking and Cancellation Policy

This policy covers our booking fee: 15% of the total price, VAT included, paid to Surf Camps Portugal, and part of the total price — not an extra charge. The remaining 85%, which you pay directly to the Partner, is covered by the Partner’s own cancellation terms, shown on the listing before you pay.

1. How a booking is made

1. Request — you send a request. Nothing is charged.
2. Availability confirmed — the Partner confirms your dates and the total price, and we send you a secure payment link. Nothing is reserved yet.
3. Booking fee paid — your booking is confirmed when the payment succeeds. You and the Partner receive each other’s contact details.
4. Arrival — you pay the remaining 85% directly to the Partner.

Partners are asked to reply to a request within 48 hours.

2. If the Partner cannot host you

If the Partner declines your request, or you do not accept different dates they offer, nothing is charged. We can help you find another option.

3. If you cancel

The booking fee is not refunded if you cancel or decide not to travel, except where the law requires a refund. The Partner’s own cancellation terms decide what happens to the remaining 85% (section 7). A Partner’s terms cannot make our booking fee refundable or non-refundable.

4. No-shows

Not arriving without cancelling counts as a cancellation by you: the booking fee is not refunded, and the Partner’s terms apply to the rest.

5. If the Partner cancels

If the Partner cancels a confirmed booking or cannot provide it, you get a full refund of the booking fee, normally within 10 business days. If you prefer, you can instead choose to rebook with another Partner — that choice is yours. The Partner must refund anything you paid them.

6. Unavoidable and extraordinary circumstances

If unavoidable and extraordinary circumstances — for example a storm warning that closes the beach for your whole stay, a travel ban, or a natural disaster — prevent the booked service, you can choose either a full refund of the booking fee or a credit of the same amount valid for 12 months. The choice is yours. The Partner’s own terms and the law apply to anything paid to them.

7. The Partner’s cancellation terms (for the remaining 85%)

Each Partner chooses one of these for the part of the price you pay them:

• Flexible: Full refund up to 7 days before arrival; 50% refund within 7 days.
• Moderate: Full refund up to 14 days before arrival; 50% refund 7–14 days; no refund within 7 days.
• Strict: 50% refund up to 30 days before arrival; no refund within 30 days.

The terms that apply to your booking are shown on the listing and in your payment email before you pay. A package can have its own terms; if so, they are shown with that package.

8. Refunds

We refund only our booking fee, to the card you paid with, and email you when Stripe confirms the refund. Your bank may take 5–10 business days to show it. Refunds of the remaining amount are made by the Partner. We do not charge a cancellation fee.

9. How to cancel

Email support@surfcampsportugal.pt with your booking reference. Your cancellation takes effect when we receive your email. We tell the Partner and send you written confirmation.

10. Right of withdrawal

Because bookings are for leisure services on specific dates, the 14-day right of withdrawal does not apply (Decree-Law 24/2014, Article 17(1)(k)). See our Terms of Service.