Last updated: 2026-04-10 · Version v1.0

Payment Terms

1. Deposit Collection

SurfPortugal collects a reservation deposit on behalf of the booking coordination service. The deposit is charged only after the Partner camp confirms availability for your requested dates — never at the time of request submission.

The deposit amount is shown clearly on the payment page before you enter any card details. Paying the deposit confirms your booking and triggers the release of contact details to both parties (see Booking and Cancellation Policy).

2. Deposit Amount

The deposit is a fixed amount set by SurfPortugal, typically a percentage of the total package price quoted by the Partner. The exact amount is shown per booking. The deposit is not the full booking price.

3. Remaining Balance

The remaining balance (total package price minus deposit) is paid directly to the Partner camp. SurfPortugal is not involved in this payment. The timing and method of the remaining balance payment is agreed between you and the Partner after contact details are exchanged.

4. Currency

All prices on SurfPortugal are shown and charged in Euros (EUR). Your card issuer may apply a foreign exchange conversion fee if your card is not denominated in EUR.

5. Payment Processor

Payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. SurfPortugal does not store your full card number, CVV, or expiry date. Stripe handles all card data under their own privacy and security standards.

Stripe’s terms: stripe.com/legal

6. Payment Security

The deposit payment page uses HTTPS (TLS encryption). All Stripe Checkout sessions are authenticated by Stripe and expire after a set period. Never share your card details via email or WhatsApp.

7. Receipts

After a successful deposit payment, you will receive an email confirmation from SurfPortugal with your booking reference, the amount paid, and next steps. Stripe may also send a separate payment receipt.

8. Failed Payments

If a payment fails, your booking is not confirmed. You may retry with the same or a different card. Your booking request remains active until the Partner’s confirmation window expires. Contact us if you experience persistent payment issues.

9. Disputes and Chargebacks

If you believe a charge is incorrect, contact us at hello@surfportugal.com before initiating a chargeback. We aim to resolve disputes within 5 business days. Fraudulent or unjustified chargebacks may result in your account being suspended.

10. Commission

SurfPortugal retains a platform coordination fee from the deposit. The exact commission structure is detailed in the Partner Terms. From the tourist perspective, the deposit amount shown is the full amount charged — there are no hidden fees.

11. Taxes

Prices shown are inclusive of any applicable VAT. SurfPortugal issues invoices in accordance with Portuguese tax law. If you require a VAT invoice, contact us with your VAT number after booking.