Last updated: 2026-08-27 · Version v1.0
Payment Terms
1. Deposit Collection
Surf Camps Portugal collects a reservation deposit from you once a booking reaches the deposit stage. The deposit is charged only after the Partner camp confirms availability for your requested dates — never at the time of request submission.
The deposit amount is shown clearly on the payment page before you enter any card details. Paying the deposit confirms your booking and triggers the release of contact details to both parties (see Booking and Cancellation Policy).
2. Deposit Amount
The reservation deposit is 15% of the total quoted price of your booking, and the exact amount is shown per booking before you pay. It forms part of that total — it is not an extra charge, and it is not the full booking price.
3. Remaining Balance
The remaining balance (total package price minus deposit) is paid directly to the Partner camp. Surf Camps Portugal is not involved in this payment. The timing and method of the remaining balance payment is agreed between you and the Partner after contact details are exchanged.
4. Currency
All prices are shown and charged in Euros (EUR). Your card issuer may apply a foreign exchange conversion fee if your card is not denominated in EUR.
5. Payment Processor
Payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. Surf Camps Portugal does not store your full card number, CVV, or expiry date. Stripe handles all card data under their own privacy and security standards.
Stripe’s terms: stripe.com/legal
6. Payment Security
The deposit payment page uses HTTPS (TLS encryption). All Stripe Checkout sessions are authenticated by Stripe and expire after a set period. Never share your card details via email or WhatsApp.
7. Receipts
After a successful deposit payment, you will receive an email confirmation from Surf Camps Portugal with your booking reference, the amount paid, and next steps. Stripe may also send a separate payment receipt.
8. Failed Payments
If a payment fails, your booking is not confirmed. You may retry with the same or a different card. Your booking request remains active until the Partner’s confirmation window expires. Contact us if you experience persistent payment issues.
9. Disputes and Chargebacks
If you believe a charge is incorrect, contact us at hello@surfcampsportugal.pt before initiating a chargeback. We aim to resolve disputes within 5 business days. Fraudulent or unjustified chargebacks may result in your account being suspended.
10. How the Deposit Is Applied
The reservation deposit forms part of the total quoted price of your booking. Surf Camps Portugal retains the reservation deposit under its marketplace agreement with the Partner; the remaining balance is paid directly to the Partner. The deposit amount shown on the payment page is the full amount charged to you — there are no additional platform fees. The commercial terms between Surf Camps Portugal and the Partner are set out in the Partner Terms.
11. Taxes
Prices shown are inclusive of any applicable VAT. Surf Camps Portugal issues invoices in accordance with Portuguese tax law. If you require a VAT invoice, contact us with your VAT number after booking.